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WAI-002

There's a $185 subscription renewal on my card that I never authorized.

Amount
$185
Workflow
Awaiting Approval
Authority
Human Approval Required
Approval
Pending

Waiting Time: 8d 13h 58m

Decision Path

  1. ✓Received
  2. ✓Assessed
  3. ✓Policy Checked
  4. ✓Awaiting Approval(current)
  5. 5Approved
  6. 6Executing
  7. 7Validating
  8. 8Completed

✓ ReachedBold = Current– Skipped, not requiredNumbered = Not Yet Reached

AI Assessment — Advisory Only

Interpreted Request

Customer disputes an unauthorized $185 subscription renewal.

Recommended Next Action

Review the disputed subscription renewal before issuing a refund.

Seeded

Policy & Authority — Deterministic Controls

Policy
Policy Passed
Authority
Human Approval Required
Approval
Pending

Deterministic controls — computed from case facts alone and never influenced by AI-generated text.

Execution / Validation / Recovery

Execution
Not Started
Validation
Not Started

No exception or recovery required.

Customer / Account / Transaction Context

Customer / Account

Customer ID
CUST-1002
Customer Tier
PREMIUM
Prior Refund Count
1

Transaction

Transaction ID
TXN-50002
Original Amount
$185
Transaction Date
Jan 8, 2025
Transaction Status
SETTLED
Already Refunded
No

Audit Trail

  1. Jan 11, 2025, 10:00 AMReceived
  2. Jan 11, 2025, 10:01 AMAssessed
  3. Jan 11, 2025, 10:02 AMPolicy Checked
  4. Jan 11, 2025, 10:02 AMAwaiting ApprovalRequires human approval; amount exceeds $100.