Workflow Overview

See where refund cases sit in the workflow, which decisions require human attention, and where policy or execution controls have stopped progress.

Case Population

Total Cases

10View Cases

Active Cases

7View Cases

Awaiting Approval2View Cases
Exception / Recovery5View Cases
Average Attention Waiting Time4d 7h 58m

Completed Cases

3View Cases

Average Completed Workflow Time0d 0h 5m

Authority

Auto-Approved to Proceed

4View Cases

Passed policy checks and did not require human approval.

Cases Needing Attention

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WAI-002$185
There's a $185 subscription renewal on my card that I never authorized.
Workflow:
Awaiting Approval
Authority:
Human Approval Required
Approval:
Pending
Waiting Time: 8d 13h 58m
Reason: Requested amount exceeds the $100 auto-approval threshold.
Recommended Next Action: Review the disputed subscription renewal before issuing a refund.
WAI-004$64
I'd like a refund for $64, sorry I don't have the transaction number handy.
Workflow:
Exception / Recovery
Authority:
Blocked
Approval:
Not Required
Waiting Time: 6d 12h 43m
Reason: Review Required: Missing transaction ID.
Recommended Next Action: Request the transaction ID from the customer before proceeding.
WAI-005$37
Requesting a $37 refund for my last order.
Workflow:
Exception / Recovery
Authority:
Blocked
Approval:
Not Required
Waiting Time: 5d 14h 13m
Reason: Policy Violation: Transaction has already been refunded.
Recommended Next Action: Inform the customer the transaction was already refunded.
WAI-006$92
Can I still get a $92 refund for something I bought a while back?
Workflow:
Exception / Recovery
Authority:
Blocked
Approval:
Not Required
Waiting Time: 4d 10h 58m
Reason: Policy Violation: Transaction is outside the 30-day refund window.
Recommended Next Action: Inform the customer the refund window has expired.
WAI-007$55
The item I got was defective, please refund $55.
Workflow:
Exception / Recovery
Authority:
Auto-Approved to Proceed
Approval:
Not Required
Waiting Time: 3d 8h 36m
Reason: Execution Failed: Simulated payment gateway timeout while issuing the refund.
Recommended Next Action: Review the refund request and transaction context before proceeding.
WAI-009$140
Need a $140 refund for my latest order, same as the last few times.
Workflow:
Awaiting Approval
Authority:
Human Approval Required
Approval:
Pending
Waiting Time: 1d 7h 18m
Reason: Requested amount exceeds the $100 auto-approval threshold.
Recommended Next Action: Review the customer's refund history before deciding on this request.
WAI-010$75
Please refund $75 to my account for the order I placed.
Workflow:
Exception / Recovery
Authority:
Blocked
Approval:
Not Required
Waiting Time: 0d 11h 58m
Reason: Data Conflict: Account and transaction context conflict.
Recommended Next Action: Escalate for manual review due to account/transaction mismatch.
View all cases in the queue →

Workflow State Distribution

1Received0
2Assessed0
3Policy Checked0
4Awaiting Approval2
5Approved0
6Executing0
7Validating0
8Completed3

Exception / Recovery5

Not a normal sequential stage — cases can branch here from any stage above when policy or execution stops progress.

Recent Cases