Case Queue
Every refund case, with what the AI interpreted and recommends shown alongside the deterministic policy, authority, approval, and workflow outcome.
Showing 4 of 10 cases
View: Auto-Approved to Proceed ·
| AI Assessment — Advisory Only | Workflow Decision | ||||||
|---|---|---|---|---|---|---|---|
| Customer Request | Interpreted Request / Recommended Next Action | ||||||
| WAI-001 | Hi, I was charged twice for the same order. Can I get $42 back? | $42 | Interpreted Request Customer reports a duplicate $42 charge and wants it refunded. Recommended Next Action Proceed with automatic refund. | Policy Passed | Auto-Approved to Proceed | Not Required | Completed |
| WAI-003 | pretty sure the app billed me twice?? think it was around $78 | $78 | Interpreted Request Customer's wording is ambiguous, but most likely refers to a duplicate $78 charge on the account. Recommended Next Action Proceed with automatic refund for the duplicate charge. | Policy Passed | Auto-Approved to Proceed | Not Required | Completed |
| WAI-007 | The item I got was defective, please refund $55. | $55 | Interpreted Request Customer reports a defective item and requests a $55 refund. Recommended Next Action Review the refund request and transaction context before proceeding. | Policy Passed | Auto-Approved to Proceed | Not Required | Exception / Recovery |
| WAI-008 | Accidentally placed the same order twice, need $28 back for the extra one. | $28 | Interpreted Request Customer placed a duplicate order and requests a $28 refund for the extra copy. Recommended Next Action Proceed with automatic refund. | Policy Passed | Auto-Approved to Proceed | Not Required | Completed |