Case Queue
Every refund case, with what the AI interpreted and recommends shown alongside the deterministic policy, authority, approval, and workflow outcome.
Showing 10 of 10 cases
| AI Assessment — Advisory Only | Workflow Decision | ||||||
|---|---|---|---|---|---|---|---|
| Customer Request | Interpreted Request / Recommended Next Action | ||||||
| WAI-001 | Hi, I was charged twice for the same order. Can I get $42 back? | $42 | Interpreted Request Customer reports a duplicate $42 charge and wants it refunded. Recommended Next Action Proceed with automatic refund. | Policy Passed | Auto-Approved to Proceed | Not Required | Completed |
| WAI-002 | There's a $185 subscription renewal on my card that I never authorized. | $185 | Interpreted Request Customer disputes an unauthorized $185 subscription renewal. Recommended Next Action Review the disputed subscription renewal before issuing a refund. | Policy Passed | Human Approval Required | Pending | Awaiting Approval |
| WAI-003 | pretty sure the app billed me twice?? think it was around $78 | $78 | Interpreted Request Customer's wording is ambiguous, but most likely refers to a duplicate $78 charge on the account. Recommended Next Action Proceed with automatic refund for the duplicate charge. | Policy Passed | Auto-Approved to Proceed | Not Required | Completed |
| WAI-004 | I'd like a refund for $64, sorry I don't have the transaction number handy. | $64 | Interpreted Request Customer requests a $64 refund but did not provide a transaction reference. Recommended Next Action Request the transaction ID from the customer before proceeding. | Policy Failed | Blocked | Not Required | Exception / Recovery |
| WAI-005 | Requesting a $37 refund for my last order. | $37 | Interpreted Request Customer requests a $37 refund for a transaction our records show was already refunded. Recommended Next Action Inform the customer the transaction was already refunded. | Policy Failed | Blocked | Not Required | Exception / Recovery |
| WAI-006 | Can I still get a $92 refund for something I bought a while back? | $92 | Interpreted Request Customer requests a $92 refund for a purchase made 45 days ago. Recommended Next Action Inform the customer the refund window has expired. | Policy Failed | Blocked | Not Required | Exception / Recovery |
| WAI-007 | The item I got was defective, please refund $55. | $55 | Interpreted Request Customer reports a defective item and requests a $55 refund. Recommended Next Action Review the refund request and transaction context before proceeding. | Policy Passed | Auto-Approved to Proceed | Not Required | Exception / Recovery |
| WAI-008 | Accidentally placed the same order twice, need $28 back for the extra one. | $28 | Interpreted Request Customer placed a duplicate order and requests a $28 refund for the extra copy. Recommended Next Action Proceed with automatic refund. | Policy Passed | Auto-Approved to Proceed | Not Required | Completed |
| WAI-009 | Need a $140 refund for my latest order, same as the last few times. | $140 | Interpreted Request Customer requests a $140 refund; account has 4 prior refunds on file. Recommended Next Action Review the customer's refund history before deciding on this request. | Policy Passed | Human Approval Required | Pending | Awaiting Approval |
| WAI-010 | Please refund $75 to my account for the order I placed. | $75 | Interpreted Request Customer requests a $75 refund, but the transaction is associated with a different account than the requester. Recommended Next Action Escalate for manual review due to account/transaction mismatch. | Policy Failed | Blocked | Not Required | Exception / Recovery |