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WAI-006
Can I still get a $92 refund for something I bought a while back?
Amount
$92
Workflow
Exception / Recovery
Authority
Blocked
Approval
Not Required
Waiting Time: 4d 10h 58m
Decision Path
- ✓Received
- ✓Assessed
- ✓Policy Checked
- 4Awaiting Approval
- 5Approved
- 6Executing
- 7Validating
- 8Completed
Branched to Exception / Recovery after Policy Checked
✓ ReachedBold = Current– Skipped, not requiredNumbered = Not Yet Reached
AI Assessment — Advisory Only
Interpreted Request
Customer requests a $92 refund for a purchase made 45 days ago.
Recommended Next Action
Inform the customer the refund window has expired.
Seeded
Policy & Authority — Deterministic Controls
Policy
Policy Failed
Authority
Blocked
Approval
Not Required
Policy Reasons
- Transaction is outside the 30-day refund window.
Deterministic controls — computed from case facts alone and never influenced by AI-generated text.
Execution / Validation / Recovery
Execution
Not Started
Validation
Not Started
Recovery — Policy Violation
Transaction is outside the 30-day refund window.
Customer / Account / Transaction Context
Customer / Account
- Customer ID
- CUST-1006
- Customer Tier
- STANDARD
- Prior Refund Count
- 0
Transaction
- Transaction ID
- TXN-50006
- Original Amount
- $92
- Transaction Date
- Dec 1, 2024
- Transaction Status
- SETTLED
- Already Refunded
- No
Audit Trail
- Jan 15, 2025, 1:00 PMReceived
- Jan 15, 2025, 1:01 PMAssessed
- Jan 15, 2025, 1:02 PMPolicy Checked
- Jan 15, 2025, 1:02 PMException / RecoveryOutside the 30-day refund window.