Case Queue
Every refund case, with what the AI interpreted and recommends shown alongside the deterministic policy, authority, approval, and workflow outcome.
Showing 2 of 10 cases
View: Awaiting Approval ·
| AI Assessment — Advisory Only | Workflow Decision | ||||||
|---|---|---|---|---|---|---|---|
| Customer Request | Interpreted Request / Recommended Next Action | ||||||
| WAI-002 | There's a $185 subscription renewal on my card that I never authorized. | $185 | Interpreted Request Customer disputes an unauthorized $185 subscription renewal. Recommended Next Action Review the disputed subscription renewal before issuing a refund. | Policy Passed | Human Approval Required | Pending | Awaiting Approval |
| WAI-009 | Need a $140 refund for my latest order, same as the last few times. | $140 | Interpreted Request Customer requests a $140 refund; account has 4 prior refunds on file. Recommended Next Action Review the customer's refund history before deciding on this request. | Policy Passed | Human Approval Required | Pending | Awaiting Approval |